Frequently Asked Questions

We’re Tasha and Mike, a tiny independent jewellery brand based in York. Tasha is a body piercer, jewellery-maker and animal lover; Mike runs Longdog & Whisker full-time.

We’re small, practical and hands-on. Orders are packed by us, products are chosen by us, and the details matter to us: quick dispatch, cute packaging, clear product information and pieces that feel fun to gift or keep.

More about our little business.

We hand assemble our jewellery, but we do not cast the charms ourselves.

That means we carefully source finished charms we love, then turn them into earrings, necklaces, keyrings and bag charms by adding the hooks, chains, fittings and finishing touches. We care about how each piece hangs, feels and arrives.

Yes, we do.

We use AI to help with the website, product pages, shop organisation and product imagery. Without it, a tiny business like ours would struggle to sell online properly or keep up with bigger retailers.

Mike’s marketing background helps us build tools that make the shop easier to run, but AI does not replace the real work we care about: choosing products, assembling jewellery, packing orders, helping customers and giving back through selected charity pieces.

Some of our product images are AI-assisted, yes.

We start with multiple real photos of the actual product. AI then helps us combine those photos into a clear, true-to-form product image, and sometimes place the item in different scenes so you can better picture the style.

A small business like ours could not realistically afford professional photoshoots for 150+ products and still bring out new pieces quickly at sensible prices. We use AI to make the product images clearer and more useful, not to mislead you.

No. That’s exactly why we’re saying it here.

We are not trying to pull the wool over anyone’s eyes. We are trying to compete with much bigger businesses without losing the human bit. You can see the real-life side of Longdog & Whisker through our social media, customer reviews, charity updates, stalls and events.

Selected designs donate 10% of our profit to small dog, cat and Pride charities. The supported cause is identified on eligible products.

Read How We Give Back or shop our charity collection.

Not every single item, but many of them do. Any piece that supports a charity will clearly say so in the product description, and you’ll see which cause it’s linked to: dog, cat or Pride.

At the moment, each collection is linked to specific partner charities, so your donation follows the piece you choose. If you’d like to see us support a particular charity in future, we’d love to hear your suggestions. Just pop us a message.

Suggest a charity here.